Skip to main content
  • Business Intelligence for
    ​Customer Engagement Programs

    Helping customer engagement professionals demonstrate the true impact and value of their programs through clear, data-driven reporting.

Services

BICEP.Audit

We review your briefing program’s impact measurement practices, analyzing your metrics, data collection, and reporting. We deliver clear, actionable recommendations to boost effectiveness and strengthen impact reporting.

BICEP.Strategy

We craft a custom strategy to measure and report your briefing program’s impact. This includes setting KPIs tied to your goals, streamlining data collection, and building tailored reports for a complete performance overview.

BICEP.BusinessCase

We create a data-backed business case for your engagement program, showing ROI and aligning it with strategic goals to win over leadership and stakeholders with solid evidence.


BICEP.Metrics

We pinpoint your key objectives, define measurable impact metrics, and set achievable targets to align your program with business goals and prove its worth to stakeholders.


BICEP.Dashboard

We build easy-to-use dashboards that display your program’s data, helping you track progress, spot trends, and share impact. They’re customized with key metrics for a full picture.

BICEP.Bot

We build an AI chatbot that answers performance questions in plain language, using your data. It works on various channels like web, Teams, Slack, WhatsApp, or more, giving instant insights anytime.

BICEP.OnBoarding

We guide you through switching to a new program platform, working with you and the vendor to handle setup, reporting needs, and documentation for a smooth rollout.

BICEP.Advisory

We offer tailored advice—short-term or ongoing—to program leaders and teams on strategy, operations, finance, and colalboration with internal and external partners.


BICEP.Academy

We train your team, leaders, and stakeholders in engagement skills like facilitation, public speaking, and active listening, ensuring your interactions deliver results.